Shipping & Delivery
All of our orders are handmade. Due to this, our orders have a turnaround time of up to 3 days, and you will receive an email once your order has been dispatched.
In the case that your order shipment is delayed, you will receive an email notification.
Fitted face mask and scrunchie orders (depending on the quantity) will not have a tracking number, as these are posted using a different delivery service.
For all other orders, you will receive your tracking number in your shipment notification email.
We have the option for you to pick your order up from our HQ in West Pennant Hills, NSW 2125. You will be notified via email once your order is ready for pickup, and we will email you the address!
We ship to all states around Australia, with some International shipping options coming soon. Your shipping cost will be calculated at checkout, depending on the items you are purchasing and your shipping address.
Shipping costs start at $3.50 and go up to $15.00.
In these unprecedented times, we cannot guarantee a delivery date, however, we provide an estimated delivery timeframe at checkout.
Please also note that shipping times and carriers are dependant on the area that you live in.
Express shipping is available.
If you have further enquiries regarding our shipping & delivery, please email us at email@example.com, or send us a DM on Instagram @Alexandgracecreations.